Front Office Manager: Lead Guest Experience & Team Growth

Dalata Hotel Group plc; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all *

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy

Staff appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking an experienced Front Office Manager in London to lead and elevate the front desk team, ensuring outstanding guest experiences and adherence to high-performance standards. You will guide operations, mentor staff, and contribute to hotel strategy within a supportive, innovative environment.

The role reports to the General Manager and emphasizes staff development, guest-centric service, and cross-department collaboration to drive growth and excellence across our UK

Qualifications

• 2-3 years of experience in a front office leadership role.
• Strong leadership and people-management skills.
• Excellent guest relations and service delivery.

Responsibilities

• Ensure guests have the highest quality experience.
• Lead and mentor the front office team to meet audits and quality standards.
• Support the strategic management and operation of the front desk.

Skills

Front office leadership

Guest service

Job description

Dalata Hotel Group plc is seeking an experienced Front Office Manager in London to lead and elevate the front desk team, ensuring outstanding guest experiences and adherence to high-performance standards. You will guide operations, mentor staff, and contribute to hotel strategy within a supportive, innovative environment.

The role reports to the General Manager and emphasizes staff development, guest-centric service, and cross-department collaboration to drive growth and excellence across our UK