Front Office Supervisor - Growth & Global Perks

Delta-Hotel; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Training programs and career growth

Global Hotel discount scheme

Complimentary Hotel gym membership

Staff recognition programme

Life assurance

Meal on Duty

Free Parking

Incentive payment opportunity

Discounts

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a proactive Front Office Supervisor to lead daily operations, ensuring smooth front desk function and an exceptional guest experience in a busy, modern hotel.

You will oversee check-ins, check-outs, and guest requests, coordinating with Housekeeping and other departments to deliver personalised service. Strong leadership, organisation, and customer service are essential for success in this role.

Qualifications

• Experience in a front office supervisory role within hospitality.
• Proactive, guest-focused and able to deliver outstanding guest service.
• Ability to anticipate guest needs and respond with initiative and professionalism.

Responsibilities

• Overseeing front office activities and ensuring service standards.
• Manage guest check-ins and check-outs with accuracy and warmth.
• Proactively engage with guests to enhance their experience and personalise service.
• Liaise with Housekeeping regarding arrivals, stays, departures, and special requests.
• Handle guest enquires, feedback and complaints professionally and resolve issues.
• Maintain accurate records of guest interactions, transactions and team performance.
• Collaborate with other departments to ensure smooth hotel operations.

Skills

Guest service

Team leadership

Communication

Organisational skills

Job description

Delta Hotels by Marriott Bristol City Centre is seeking a proactive Front Office Supervisor to lead daily operations, ensuring smooth front desk function and an exceptional guest experience in a busy, modern hotel.

You will oversee check-ins, check-outs, and guest requests, coordinating with Housekeeping and other departments to deliver personalised service. Strong leadership, organisation, and customer service are essential for success in this role.