Assistant Front Office Manager

Focus Hotels Management Limited; West of England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Doubletree by Hilton Bristol City Centre is seeking an Assistant Front Office Manager to join our team in Bristol. The role focuses on delivering outstanding guest service while upholding brand standards and driving revenue and occupancy performance.

The successful candidate will demonstrate strong customer service, effective communication, and a proactive, organized approach to front desk operations within a busy city centre hotel.

Qualifications

• Excellent customer service and communication skills.
• Clear written and spoken communication.
• Positive, proactive approach to work.
• Ability to generate ideas for improvements.
• Well organized with good time management.
• Proactive problem solving and decision making.
• Maintains accurate records using IT systems.

Responsibilities

• Adhere to brand standards for service, presentation, systems and interactions.
• Demonstrate professional behavior aligned with company and brand values.
• Reflect customers' needs in actions and plans.
• Proactively minimize risk to staff, customers and contractors, promoting health and safety.
• Assist in maximizing hotel revenue and occupancy through front office leadership.

Skills

Customer service

Clear communication

Positive attitude

Idea generation

Time management

Problem solving

IT proficiency

Job description

Doubletree by Hilton Bristol City Centre are looking for an Assistant Front Office Manager.

Doubletree by Hilton Bristol City Centre, Bristol managed by the Focus Hotels Management Group. We are seeking to recruit an Assistant Front Office Manager to join our team.

Who are we

The Doubletree by Hilton Bristol City Centre is one of the leading 4* city centre hotels with 206 bedrooms and multiple conference rooms.

Role Responsibilities

The ideal person does not need to have previous Receptionist experience, although it would be a benefit. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximizing revenue and occupancy levels in the hotel. The main responsibilities of the role are:

• To be able to demonstrate consistent compliance with brand standards defined for service delivery, product presentation, systems of work and customer interaction.
• To consistently be able to demonstrate professional behaviour with decisions taken in line with the Company and the Brand’s values.
• To consistently reflect on the needs and perspectives of customers when taking action and planning activity.
• To be able to proactively minimize risk to staff, customers and contractors fostering a strong Health & Safety culture at all times.

Key Requirements

• Excellent Customer Service Skills
• Communicates clearly both orally and written
• Positive attitude
• Applies learning to generate fresh ideas for improvement
• Well organized with good time management
• Proactive problem solver.
• Maintains accurate records through the effective use of IT

Eligibility

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

Documentation is required at interview stage (for EU Nominals share code requested to check EU Settled/Pre-Settled status)