Front Office Supervisor

Delta-Hotel; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Training programs and career growth

Global Hotel discount scheme

Complimentary Hotel gym membership

Staff recognition programme

Life assurance

Meal on Duty

Free Parking

Incentive payment opportunity

Discounts

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a proactive Front Office Supervisor to lead daily operations, ensuring smooth front desk function and an exceptional guest experience in a busy, modern hotel.

You will oversee check-ins, check-outs, and guest requests, coordinating with Housekeeping and other departments to deliver personalised service. Strong leadership, organisation, and customer service are essential for success in this role.

Qualifications

• Experience in a front office supervisory role within hospitality.
• Proactive, guest-focused and able to deliver outstanding guest service.
• Ability to anticipate guest needs and respond with initiative and professionalism.

Responsibilities

• Overseeing front office activities and ensuring service standards.
• Manage guest check-ins and check-outs with accuracy and warmth.
• Proactively engage with guests to enhance their experience and personalise service.
• Liaise with Housekeeping regarding arrivals, stays, departures, and special requests.
• Handle guest enquires, feedback and complaints professionally and resolve issues.
• Maintain accurate records of guest interactions, transactions and team performance.
• Collaborate with other departments to ensure smooth hotel operations.

Skills

Guest service

Team leadership

Communication

Organisational skills

Job description

Welcome to DeltaHotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity

Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity in our Front Office team as a Front Office Supervisor where you will be responsible for supervising daily operations, keeping the front office running smoothly and efficiently while delivering an exceptional guest experience.

The Role

You will be:

• Overseeing frontoffice activities, ensuring consistent service standards and efficientoperations
• Managing guestcheck-ins and check-outs with accuracy, efficiency and a warm welcome
• Proactively engaging withguests to enhance their experience and deliver a high-quality, personalisedservice
• Liaising closely withHousekeeping regarding early arrivals, extended stays and early departures andany special requests to ensure rooms are prepared accordingly
• Handling guestenquiries, feedback and complaints in a professional manner, resolving iss to our guests satisfaction
• Maintaining accuraterecords of guest interactions, transactions and team performance
• Workingcollaboratively with other departments to fulfil guest requests and ensuresmooth hotel operations

What do you need toapply?

We are looking for adedicated and professional Front Office Supervisor with previous experience ina front office supervisory role within a hospitality environment. You will beproactive, guest-focused and have a passion for delivering outstanding guestservice. You will have the ability to anticipate guest needs and respond withinitiative and professionalism. You will be highly organised and be confidencein prioritising workloads effectively within a fast-paced customer facingenvironment, while maintaining excellent attention to detail.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Incentive payment opportunity
• Discounts and muchmore…

Join us and be part of a team that values excellence, sustainability, and career growth.