Assistant Front Office Manager: Guest Experience Lead

Focus Hotels Management Limited; West of England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Doubletree by Hilton Bristol City Centre is seeking an Assistant Front Office Manager to join our team in Bristol. The role focuses on delivering outstanding guest service while upholding brand standards and driving revenue and occupancy performance.

The successful candidate will demonstrate strong customer service, effective communication, and a proactive, organized approach to front desk operations within a busy city centre hotel.

Qualifications

• Excellent customer service and communication skills.
• Clear written and spoken communication.
• Positive, proactive approach to work.
• Ability to generate ideas for improvements.
• Well organized with good time management.
• Proactive problem solving and decision making.
• Maintains accurate records using IT systems.

Responsibilities

• Adhere to brand standards for service, presentation, systems and interactions.
• Demonstrate professional behavior aligned with company and brand values.
• Reflect customers' needs in actions and plans.
• Proactively minimize risk to staff, customers and contractors, promoting health and safety.
• Assist in maximizing hotel revenue and occupancy through front office leadership.

Skills

Customer service

Clear communication

Positive attitude

Idea generation

Time management

Problem solving

IT proficiency

Job description

Doubletree by Hilton Bristol City Centre is seeking an Assistant Front Office Manager to join our team in Bristol. The role focuses on delivering outstanding guest service while upholding brand standards and driving revenue and occupancy performance.

The successful candidate will demonstrate strong customer service, effective communication, and a proactive, organized approach to front desk operations within a busy city centre hotel.