Front Office Supervisor

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per refer)

Flexible working arrangements

Wagestream - access to wages as earned

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team with a welcoming and proactive approach. You will guide staff during busy periods, manage check-ins and billing accurately, and ensure guests receive exceptional service from arrival to departure.

You will coordinate with housekeeping and maintenance to maintain room availability and high service standards, while contributing to shift planning and a positive team atmosphere.

Qualifications

• Experience at front desk or guest services.
• Leadership experience is desirable.
• Excellent communication and problem-solving abilities.
• Organised with strong attention to detail.
• Team-oriented and collaborative in a fast-paced setting.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe.
• Manage check-ins, check-outs and billing with accuracy.
• Provide guidance, training and support to staff.
• Handle guest inquiries and special requests with professionalism.
• Coordinate with housekeeping and maintenance to ensure room availability.
• Oversee reservations and ensure smooth front desk operations.
• Assist with shift planning and scheduling and maintain a polished front desk area.

Skills

Front desk experience

Leadership skills

Communication skills

Problem solving

Organised and detail oriented

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing..

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed