Front Office Supervisor — Elevate Guest Experience

Aimbridge Hospitality, LLC; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Stream pay and savings

Employee assistance program

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality Nottingham is seeking a Reception Supervisor to lead the Reception Team, ensuring guests receive excellent service during their stay. You will manage the front desk, handle guest concerns, oversee reservations, and ensure that rooms and public areas are clean and well-maintained.

You will train staff, uphold guest service policies, and foster positive guest relationships. A focus on first-class service, strong leadership, and familiarity with hotel systems will help drive a

Qualifications

• Leadership and motivation of the guest services team.
• Excellent customer service skills to handle guest issues and ensure satisfaction.
• Strong organisation to manage reservations and maintain a neat workspace.
• Good understanding of hotel policies, procedures, room rates, and check-in/out processes.
• Familiarity with common hotel computer systems and software.

Responsibilities

• Oversee the Reception Team and front desk operations.
• Manage guest complaints and requests, ensuring timely resolutions.
• Handle reservations and optimize occupancy and guest experience.
• Ensure guest rooms and public areas are clean and well-maintained.
• Assist in staff training and enforcing hospitality policies and standards.

Skills

Leadership

Customer service

Organisational skills

Policies and procedures

Hotel computer systems

Tools

Hotel management software

Job description

Aimbridge Hospitality Nottingham is seeking a Reception Supervisor to lead the Reception Team, ensuring guests receive excellent service during their stay. You will manage the front desk, handle guest concerns, oversee reservations, and ensure that rooms and public areas are clean and well-maintained.

You will train staff, uphold guest service policies, and foster positive guest relationships. A focus on first-class service, strong leadership, and familiarity with hotel systems will help drive a