Front of House Host & Guest Services Associate

AccorHotel; Long Eaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Novotel Nottingham Derby is seeking a Front of House Multi-Skilled Receptionist to warmly welcome guests, take orders, and promote the loyalty program. You will maintain a clean, efficient service area while supporting other hotel departments as needed.

The role requires strong communication, cash handling, and multitasking abilities to ensure an exceptional guest experience. The position is based at the Long Eaton hotel, with a friendly, team-oriented environment and opportunities to Upsell and

Qualifications

• Food Hygiene and safety competency is essential.
• Cash handling experience is preferred.
• Strong communication with guests and colleagues is required.
• Excellent time management to juggle tasks during shifts.
• Proactive problem solving to resolve guest issues quickly.

Responsibilities

• Welcomes guests with a warm greeting and assists with their needs.
• Takes beverage and food orders accurately while noting preferences.
• Upsells items and promotes the loyalty scheme.
• Keeps the service area clean and orderly at all times.
• Supports other team members across departments when needed.
• Handles guest inquiries and resolves issues professionally.

Skills

Food Hygiene

Cash handling

Communication

Time Management

Problem Solving

Multitasking

Job description

Novotel Nottingham Derby is seeking a Front of House Multi-Skilled Receptionist to warmly welcome guests, take orders, and promote the loyalty program. You will maintain a clean, efficient service area while supporting other hotel departments as needed.

The role requires strong communication, cash handling, and multitasking abilities to ensure an exceptional guest experience. The position is based at the Long Eaton hotel, with a friendly, team-oriented environment and opportunities to Upsell and