Luxury Front Desk Supervisor - Guest Experience Leader

SmartRecruiters, Inc.; Long Eaton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Novotel Nottingham Derby is seeking a Reception Supervisor to lead the front desk and deliver luxury service. You will welcome VIPs, manage daily front office operations, and ensure every guest stay is seamless and memorable.

As a confident leader with strong communication skills, you’ll work collaboratively with hotel teams to resolve issues promptly, while maintaining attention to detail and a genuine passion for service.

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• Confident, people-focused leader with excellent communication skills.
• Natural problem-solver who thrives under pressure.
• Eye for detail and genuine passion for service.

Responsibilities

• Lead the front office team to ensure seamless guest experiences.
• Welcome VIPs and returning guests with personalised service.
• Step in for Assistant Front Office Manager when needed.
• Serve as main contact for guests and resolve issues professionally.

Skills

Guest-facing experience

Leadership

Communication skills

Problem solving

Attention to detail

Job description

Novotel Nottingham Derby is seeking a Reception Supervisor to lead the front desk and deliver luxury service. You will welcome VIPs, manage daily front office operations, and ensure every guest stay is seamless and memorable.

As a confident leader with strong communication skills, you’ll work collaboratively with hotel teams to resolve issues promptly, while maintaining attention to detail and a genuine passion for service.