Front Office Supervisor: Guest Experience Leader

Peoplebank; Birmingham; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday (increasing to 33)

Discounts across retail, restaurants,

Employee Assistance Line

Pay access through Stream

Referral bonus £500 per hire

Free meals on shift

Long service awards

Training and progression opportunities

Job summary

Forest of Arden Hotel & Country Club in Birmingham is seeking a Front Office Supervisor to oversee reception operations and support the Front Office Manager.

You will deliver courteous guest service, greet guests warmly, and lead a busy team to maintain high standards. The role offers progression opportunities, competitive hourly pay, and a range of employee benefits.

Candidates must have previous reception experience and a passion for hospitality; eligibility to work in the UK is required.

Qualifications

• Experience in hospitality as receptionist or supervisor is required.
• Ability to deliver exceptional guest service and maintain high standards.

Responsibilities

• Oversee day-to-day reception operations and supervise the team in the manager's absence.
• Provide courteous and efficient service to all guests, maintaining high service levels.
• Greet guests warmly and act as an ambassador for excellent service both face-to-face and on the phone.
• Lead rotas, appraisals, and training of colleagues to ensure smooth operation.

Skills

Hospitality

Guest service

Leadership

Communication

Team player

Problem solving

Job description

Forest of Arden Hotel & Country Club in Birmingham is seeking a Front Office Supervisor to oversee reception operations and support the Front Office Manager.

You will deliver courteous guest service, greet guests warmly, and lead a busy team to maintain high standards. The role offers progression opportunities, competitive hourly pay, and a range of employee benefits.

Candidates must have previous reception experience and a passion for hospitality; eligibility to work in the UK is required.