Front Office Supervisor

Crimson Hotels Group; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to elevate customer service standards and lead a dynamic team at their Heathrow Terminal 5 hotel. This role promises a vibrant work environment where your leadership will directly enhance guest experiences. With a focus on training and teamwork, you will ensure that every interaction is memorable. Enjoy fantastic benefits, including room discounts and private healthcare, while contributing to a supportive workplace culture that values personal growth. This is your chance to shine in a role that combines responsibility with the joy of hospitality.

Benefits

Room Discounts

Additional Annual Leave for Birthday

Private Healthcare Plan

Superb Training

Complimentary Refreshments

Free Parking

Qualifications

• Previous experience in a similar supervisory role.
• Strong commitment to exceptional customer service.

Responsibilities

• Supervise Front Desk operations to ensure high standards.
• Monitor receptionists' performance and provide training.
• Manage guest requests and complaints promptly.

Skills

Customer Service

Team Leadership

Sales Maximization

Problem Solving

Education

Experience in Hospitality

Job description

Holiday Inn Express London — Heathrow T5 is ideally located close to the M4, M25 and M40 – providing easy access from all directions. This Heathrow Terminal 5 hotel is well-positioned for touring Windsor Castle, Henley, Legoland and Thorpe Park. Twickenham Rugby Stadium, Wembley Stadium and Wembley Arena are also within easy reach. Additionally, the hotel is a short drive from Brunel University making it a convenient choice for visiting family or attending university open days. The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar. We are an ideal business and event venue and offer versatile function rooms which are ideal for any setting.

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are looking for an experienced Supervisor to join our team.

The Role

As a Front Office Supervisor, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

• Advising your shift team of any special events or VIP Guests in the hotel
• Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
• Maximize sales revenues through up-selling
• Manage Guest requests, inquiries, and complaints promptly and completely

The Person

As well as having previous experience in a similar role, we look for a Supervisor to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

• Fantastic room discount within Crimson hotels and across the worldwide IHG brand of hotels.
• Additional annual leave day for your birthday
• Access to Private Healthcare Plan, eg financial assistance towards the cost of healthcare
• Superb training appropriate to the role
• Complimentary refreshments and freshly cooked meals whilst on duty
• Free parking on site

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.