Front Office Supervisor

Strand Palace Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a vibrant team at a renowned hotel in central London as a Front Office Supervisor. This role is perfect for someone passionate about delivering exceptional guest experiences and leading a team to create a welcoming atmosphere. You will play a key role in ensuring smooth operations at the Front Office, supporting your team, and maintaining high standards of service. Enjoy a range of benefits including free meals during shifts, career development opportunities, and a lively work culture. If you thrive in dynamic environments and are committed to excellence, this is the opportunity for you!

Benefits

Paid learning & development courses

Access to earned wages via Wagestream

Free meals on every shift

‘Introduce a Friend’ bonus scheme

Free laundry and dry cleaning

Free gym and Yoga classes

Paid time off on your birthday

Regular social outings and parties

Paid volunteering day

Life assurance scheme

Qualifications

• Experience in hospitality or customer service is preferable.
• Ability to supervise and support team members effectively.

Responsibilities

• Supervise Front Office team ensuring smooth shift operations.
• Monitor room availability and manage bookings effectively.
• Ensure team members are knowledgeable about services and local area.

Skills

Guest Service

Team Supervision

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for a reliable, personable, and energetic individual to take on the role of Front Office Supervisor to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Your Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Career paths with paid learning & development courses including apprenticeships
• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £300.
• Free laundry and dry cleaning to save you money.
• Free gym and Yoga classes
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• Life assurance scheme
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• Free use of the hotel gym
• North Bank discount card
• Cashback plan for dental, vision & physiotherapy.
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

What You Will Be Doing

• Supervise the Front Office team on duty, ensuring the smooth running of the shift and being present to support as and when required
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Monitor room availability by room type and to make appropriate adjustments in order to avoid overbooking, keeping control of the out of service and out order rooms
• Ensure groups, special requests and group allocations are carried out and all relevant departments are informed

What We’re Looking For

• A person who naturally goes above and beyond to create unforgettable guest experiences.
• Passion to deliver excellent service
• Confidence in talking to guests in a professional manner
• Previous experience preferable

What We’re About

Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Want to start your journey with Strand Palace today?

Apply now to join the team.