Cluster Reservations Agent

DoubleTree by Hilton Woking; Greater London; Presencial; GBP 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounted stays

Free meals on duty

Paid day off for birthday

Team member discounts

Health benefits

EAP and wellbeing

Learning and development

Recognition and rewards

Resumo da oferta

Crimson Hotels, part of the Crimson Hotels Group, invites applications for a Reservations/Sales role at DoubleTree by Hilton London - West End. This 275-room property with three meeting rooms up to 120 guests is ideal for corporate events and leisure stays.

You will handle enquiries, convert them into bookings, and contribute to sales leads while maintaining brand standards. Join a team that values inclusivity, development, and recognition with flexible perks and a supportive environment.

Qualificações

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organisational skills.
• Intermediate computer proficiency.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• Proactive and dynamic with a passion for delivering extraordinary events and exceptional service.

Responsabilidades

• Convert, quickly, enquiries into contracted business
• Respond, positively, to sales enquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Conhecimentos

Customer service

Telephone etiquette

Administration

Computer skills

Attention to detail

Event delivery

Formação académica

No formal degree required

Ferramentas

CRM software

Descrição da oferta de emprego

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels

We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of DoubleTree by Hilton London - West End which is a 275-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What will I be doing?

Responsibilities

• Convert, quickly, enquiries into contracted business
• Respond, positively, to sales enquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

Skills

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills
• Intermediate computer proficiency
• Strong attention to detail and ability to work under pressure in a fast-paced environment
• A proactive and dynamic individual with a passion for delivering extraordinary events and exceptional service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Previous hotel reception experience, ideally with a Hilton brand

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.