Receptionist

Crimson Hotels Group; Greater London; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive hotel discounts

Birthday day off

Wellbeing support / EAP

Free meals on duty

Learning and development

Health benefit schemes

Pension & life assurance

F&B outlet discounts

Descripción de la vacante

Crimson Hotels, including The Trafalgar St. James London, Curio Collection by Hilton, seeks a guest-facing host to welcome guests with warmth and discretion, delivering five-star service from check-in to check-out.

You will coordinate with colleagues across departments, anticipate guest needs, handle requests smoothly, and contribute to memorable experiences in a luxury setting. This role requires flexibility to work weekends and bank holidays and a passion for hospitality excellence.

Responsabilidades

• Check-in and check-out guests with warmth, discretion and efficiency.
• Provide friendly, professional service and handle guest requests promptly.
• Coordinate with front office and other departments to ensure seamless experiences.
• Maintain in-depth knowledge of room types, facilities, and hotel services.
• Support daily operations and uphold the highest standards of hospitality.

Descripción del empleo

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday - Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

You will be the first point of contact for our guests, creating a warm, welcoming, and luxurious atmosphere from the moment they arrive, delivering the personalised and attentive service expected in a five-star hotel. You will provide friendly, professional, and efficient service, handling check-ins and check-outs seamlessly, anticipating guests’ needs, managing requests with care and discretion, and ensuring any feedback is addressed promptly and effectively. Demonstrating exceptional levels of customer service, attention to detail, and excellent knowledge of all room categories, hotel facilities, and services, you will help create memorable guest experiences. In this role, you’ll also support smooth daily operations by completing administrative tasks accurately, liaising with other departments, and stepping in to assist where needed, always maintaining the highest standards of hospitality.

What You’ll Bring?

The ideal candidate will have a genuine passion for delivering exceptional service and creating memorable experiences for our guests. Using your intuition, creativity, and attention to detail, you will anticipate guests’ needs and provide the personalised, thoughtful service expected in a five-star hotel. The ability to multitask, prioritise effectively, and remain calm and professional under pressure is essential. You will have excellent verbal and written communication skills, take pride in delivering work to the highest standards, and be flexible to work shifts, including weekends and bank holidays.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.