F&B Assistant

Crimson Hotels Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefit schemes

Employee Assistance Programme

Wellbeing initiatives

Learning and development

Recognition and rewards

Job summary

Crimson Hotels Group is hiring a friendly F&B Assistant for Holiday Inn Express London Heathrow T5. You will welcome guests, take orders and serve across outlets, including bar, restaurant and room service.

You’ll use your knowledge of drinks and food to enhance experiences while keeping areas clean and compliant with safety standards. Ideal candidates show enthusiasm for hospitality, strong communication, and teamwork in a fast-paced setting.

Qualifications

• Enthusiastic about delivering high-quality guest service.
• Excellent written and spoken communication in English.
• Previous experience in hospitality or a customer-facing role is preferred.

Responsibilities

• Welcome guests warmly and serve across bar, restaurant, and in-room dining.
• Utilise knowledge of food, wines, beers and spirits to enhance guest experience.
• Set up and clear service areas, maintain cleanliness and safety standards.
• Collaborate with team to ensure smooth, attentive service throughout shifts.

Skills

Customer service

Communication skills

Hospitality knowledge

Teamwork

Food & Beverage service

Tools

POS systems

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

You’ll start by welcoming guests with a warm, professional approach, serving them across various outlets including the bar, club lounge, restaurant, conference areas, and through room service. Throughout the day, you’ll use your knowledge of food, wines, beers, and spirits to enhance the guest experience and ensure service is smooth and attentive. You’ll be involved in setting up and closing down the service areas, always maintaining high standards of cleanliness and hygiene in line with health and safety regulations. Working as part of a supportive team, you'll help create a welcoming and seamless dining experience for every guest.

What You’ll Bring?

We’re looking for an enthusiastic F&B Assistant, passionate about delivering quality service and creating a welcoming atmosphere for every guest. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.