Reservations Executive

Cheval Collection Ltd; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Service charge

30 days annual leave

Birthday day off

Life Assurance

Season Ticket Loan

Learning & development

Staff discounts

GHA stays

Job summary

Cheval Collection Ltd in London’s Kensington area is seeking a Reservations Executive to join our team. You will handle bookings and inquiries for Cheval Thorney Court and Cheval Hyde Park Gate, acting as the first point of contact and delivering exemplary service to guests, agents and corporate clientele.

The ideal candidate will come from a luxury customer service environment, ideally with experience in a 4- or 5-star hotel or serviced apartments in reservations or front office, be

Qualifications

• Commercially minded and sales orientated
• Experienced in a property management system, ideally Opera Cloud
• A confident communicator
• Have excellent attention to detail
• Take pride in what you do
• Have a positive attitude in everything you do
• Able to demonstrate excellent customer service

Skills

Sales orientation

Customer service

Communication

Attention to detail

Positive attitude

Tools

Opera Cloud

Job description

We are looking for a Reservations Executive to join our team based in Kensington who will handle the bookings and enquiries for Cheval Thorney Court and Cheval Hyde Park Gate. Usually the first point of contact, you will provide an exemplary level of service and build relationships with our guests, agents, and corporate clients to ensure enquires are converted into the residences.

The successful candidate will have experience from a luxury customer service environment. A background from a 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity.

• Commercially minded and sales orientated
• Experienced in a property management system, ideally Opera Cloud
• A confident communicator
• Have excellent attention to detail
• Take pride in what you do
• Have a positive attitude in everything you do
• Able to demonstrate excellent customer service

We can offer you………

• Competitive Salary
• Service charge
• 30 days annual leave (increasing with service including bank holidays)
• Additional day off for your birthday
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered