Luxury Front Office Supervisor, Guest Experience Leader

Cheval Collection Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Service charge

30 days annual leave

Birthday day off

Volunteering Day

Life Assurance

Season Ticket Loan

Learning & development

Staff discounts at Cheval stays

GHA portfolio stays discount

Pension contribution

Job summary

Cheval Three Quays in Tower Hill is seeking a Front Office Supervisor to join our luxury serviced apartments team.

You will run the day-to-day front office operations, supervise and train the team, and ensure every guest receives an exceptional experience from arrival to departure.

Previous supervisory experience in luxury hospitality and a solid knowledge of property management systems are desirable.

Qualifications

• Have supervisory experience within a front office role
• Have worked in a luxury hospitality environment
• Are experienced in a property management system
• Can build excellent relationships with guests
• Have experience in motivating and leading a front office team
• Are a confident communicator
• Have strong attention for detail
• Have a positive attitude in everything you do
• Have a friendly, professional and warm manner

Responsibilities

• Run the day-to-day operation of the front office department
• Supervise, guide and train the front office team
• Ensure the team perform to company standards and guests receive an excellent guest experience from start to finish

Skills

Supervisory experience

Luxury hospitality

Property management system

Guest relationships

Team leadership

Communication

Attention to detail

Positive attitude

Professional demeanor

Job description

Cheval Three Quays in Tower Hill is seeking a Front Office Supervisor to join our luxury serviced apartments team.

You will run the day-to-day front office operations, supervise and train the team, and ensure every guest receives an exceptional experience from arrival to departure.

Previous supervisory experience in luxury hospitality and a solid knowledge of property management systems are desirable.