Food & Beverage Assistant

Hastings Hotels Group; Belfast City District; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Complimentary meals when on duty.

Exclusive room rate across Hastings'酒店

20% discount on food at Hastings

Retail discounts and perks.

Free parking at selected sites.

29 days’ holiday increasing with your/

Job summary

Hastings Hotels is seeking a dedicated Food & Beverage Assistant for Stormont Hotel Belfast. The role involves serving food and beverages to guests, maintaining cleanliness, taking orders, and processing payments while delivering the Hastings experience.

A strong customer-service mindset, professional appearance, and team spirit are essential. The position offers 35 hours per week, five shifts out of seven, including weekends, with a focus on guest satisfaction and upholding Hastings standards

Qualifications

• Right to Work in the United Kingdom.
• Capability to deliver an exceptional standard of customer service.
• Professional appearance and high attention to detail.
• Excellent communication skills.
• Previous hospitality experience.

Responsibilities

• Serve food and beverages to guests, ensuring highest standard of service.
• Maintain cleanliness and presentation of service areas.
• Take orders, process payments and assist guests with enquiries.
• Greet guests and respond to queries promptly and professionally.
• Collaborate with colleagues to maintain a harmonious work environment.
• Comply with health, safety and hygiene policies.

Skills

Bar Service

Food Service Skills

Exceptional Customer Service Skills

Education

Level 2 English and Maths

Job description

Food & Beverage Assistant

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Food & Beverage Assistant at the renowned Stormont Hotel Belfast.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.

• An exclusive, preferential room rate across our entire portfolio of hotels.

• 20% Discount on food at our restaurants.

• Retail discounts and perks.

• Free parking at selected sites.

• 29 days’ holiday increasing with service, plus your birthday.

• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food & beverages for the greatest enjoyment of our guests and maximum profit contribution to the Hotel.

• To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.

• To ensure all cash, charges, floats and till procedures are carried out correctly.

• Greeting guests and responding to their queries.

• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.

• To always maintain the security of stock areas, immediately reporting any breaches.

• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.

• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.

• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

• To comply with all health, safety and hygiene policies and procedures.

• Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Right to Work in the United Kingdom
• Ability to deliver an exceptional standard of customer service
• A professional appearance
• A high level of attention to detail
• Excellent communication skills
• Previous hospitality experience

Desired Criteria

• Previous experience in a hotel or other high-quality establishment
• Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics

Skills you'll need

• Bar Service
• Food Service Skills
• Exceptional Customer Service Skills