Food and Beverage Assistant

Hastings Hotels Group; Belfast City District; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Free staff meals

Employee discounts

Cash and card tips

Excellent service charge shared across

Career progression opportunities

Job summary

Hastings Hotels Group, a family-owned luxury hotel group in Northern Ireland, is hiring a Food & Beverage Assistant for the Europa Hotel in Belfast. You will join our welcoming team and deliver high standards of service across breakfast, lunch and dinner shifts.

We value our people and provide training, staff meals, discounts and a share of service charges. Previous experience is helpful but not essential; good English and numeracy are required.

Qualifications

• Good command of English language.
• Right to work in the United Kingdom.
• GCSE English and Maths (A-C).
• Excellent communication and basic numeracy skills.
• Professional appearance.

Responsibilities

• Serve food and beverages to guests to the highest standard.
• Clear and set tables, take orders and process payments.
• Maintain cleanliness and presentation of service areas.
• Support stock control and upsell Hastings offerings.
• Collaborate with team to ensure a respectful, pleasant environment.

Skills

Bar Service

Exceptional Customer Service

Responding to Customer Needs

Exceeding Customer Expectations

Education

GCSE English and Maths (A-C)

Job description

Food and Beverage Assistant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel.

Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours vary to cover breakfast, lunch, dinner and evening functions.

The rate of pay for this casual position ranges from £9.55ph-£12.75ph depending on age

• free staff meals
• employee discounts
• cash and credit card tips
• an excellent service charge shared across the team
• opportunities for career progression and development

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.

• To ensure all cash, charges, floats and till procedures are carried out correctly

• Greeting guests and responding to their queries

• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately

• To always maintain the security of stock areas, immediately reporting any breaches.

• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.

• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.

• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

• To comply with all health, safety and hygiene policies and procedures.

• Any other duties as required by management.

About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Good Command of English Language
• Right to Work in the United Kingdom
• Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
• Must have excellent communication and basic numeracy skills
• Must have a professional appearance

Desired Criteria

• Previous experience serving food and beverages

Skills you'll need

• Bar Service
• Exceptional Customer Service Skills
• Responding to Customer Needs
• Exceeding Customer Expectations