Senior Room Attendant

Hastings Hotels Group; Belfast City District; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday including birthday

Career progression opportunities

Job summary

Hastings Hotels Group is seeking a Senior Room Attendant for the Grand Central Hotel in Belfast. You will supervise housekeeping cleaners, ensure rooms and corridors meet high standards, and assist guests with service requests.

The role offers a 35-hour week (five shifts in seven, including weekends) with a salary of £24,807 per annum, plus benefits such as staff meals, discounts, and generous holiday entitlement. Training and career development are available.

Qualifications

• Right to Work in the United Kingdom.
• Good command of English language.
• A clean and tidy appearance.
• Excellent attention to detail.
• Ability to work under pressure and as part of a team.
• Educated to GCSE standard or equivalent including English and Maths.

Responsibilities

• Supervise the work of housekeeping cleaners to ensure bedrooms and corridors meet hotel standards.
• Check and replenish floor and trolley stocks as needed; order replacements.
• Train and coach housekeeping staff to perform their roles effectively.
• Carry out a range of housekeeping cleaning activities as required.
• Ensure quality procedures are understood and daily checks are applied.
• Assist guests with hotel service requests and resolve complaints when needed.

Skills

Hospitality

Cleaning Skills

Supervisory Skills

Education

GCSE Standard or equivalent (English & Maths)

Job description

Senior Room Attendant

We value our people. It\'s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel.

Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

The salary for this full-time position is £24,807per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

• To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel\'s standards.




• To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.




• To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.




• To perform a variety of housekeeping cleaning activities as required.




• To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.




• To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.




• To assist guests with any reasonable request for hotel services




• Respond to complaints and find the appropriate solution.




• To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotel\'s procedures.




• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.




• To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.




• Report any technical and maintenance needs.




• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.




• Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it\'s not just about the products; it\'s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Right to Work in the United Kingdom


• Good Command of English Language


• A clean and tidy appearance


• Must have excellent attention to detail


• Work well under pressure and be a team player


• Educated to GCSE Standard or the equivalent including English and Maths

Skills you\'ll need

• Hospitality


• Cleaning Skills


• Supervisory Skills