Housekeeping Attendant

Hastings Hotels Group

Belfast City District

Hybrid

GBP 13,000 - 18,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Complimentary meals on duty

Exclusive hotel room rate

20% food discount

Retail discounts and perks

Free parking

29 days’ holiday + birthday

Health and wellbeing programme

Job summary

Hastings Hotels Group in Belfast is seeking a Housekeeping Attendant to ensure guest rooms, bathrooms, corridors and public areas are cleaned to Hastings standards.

You will work flexible shifts on a rota basis, with training and development opportunities. In addition to a competitive hourly rate, Hastings Hotels offer meals on duty, employee room discounts across the group, free parking at selected sites, generous holiday entitlement, and access to a wellbeing programme.

Qualifications

Right to Work in the United Kingdom is required.
Excellent attention to detail.
Ability to work well independently and as part of a team.
Ability to deliver an exceptional standard of customer service.

Responsibilities

To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel (vacuuming, mopping, toilets, making beds).
Report any equipment problems and ensure safe operation of all tools and products.
Maintain security of bedrooms and stock and report breaches or lost property.
Collaborate with colleagues to maintain a harmonious working environment.
Promote Hastings offerings to guests and actively upsell where appropriate.
Greet guests and respond to queries in a courteous manner.
Handle guest concerns politely and efficiently and relay to supervisor on duty.
Comply with health, safety and hygiene policies and procedures.
Perform any other duties as required by management.

Skills

Exceptional Customer Service Skills

Cleaning Skills

General Housekeeping Skills

Public Area Cleaning Skills

Bedroom Cleaning Skills

Education

GCSE English & Maths

Job description

Housekeeping Attendant

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we have exciting opportunities available within our Housekeeping Team at the renowned Stormont Hotel Belfast.

You will be offered a variety of shifts and successful candidates must therefore have a flexible approach and be able to work on a rota basis. The rate of pay for casual work is £9.55 to £12.75 per hour depending on your age.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

Complimentary meals when on duty.
An exclusive, preferential room rate across our entire portfolio of hotels.
20% Discount on food at our restaurants.
Retail discounts and perks.
Free parking at selected sites.
29 days’ holiday increasing with service, plus your birthday.
Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About the role

To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.

To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
Greeting guests and responding to their queries.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria