Front Office Manager, Malmaison

TN United Kingdom; London; On-site; GBP 38,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Office Manager in London, where you will be the face of the hotel, ensuring guests receive exceptional service from check-in to departure. This role offers competitive pay, generous benefits, and opportunities for career progression. Enjoy perks like discounted stays, dining, and wellness programs, while contributing to a sustainable future. If you are passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• High standards in customer service and guest relations.
• Experience in managing a team in a hospitality setting.

Responsibilities

• Manage Reception and Night teams to ensure excellent guest experiences.
• Oversee audits and checks to maintain high service standards.

Job description

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Rate of Pay / Hours

£37,500 Per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week

Type of Contract

Permanent

Location

London

Be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn new skills, and build a lifelong career with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drinks, and a brand you will be proud of? We love Food, Wine, and Cocktails—almost as much as you do!

As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations from check-in to departure. You will manage the Reception and Night teams, ensuring all audits and checks are completed while exceeding guest expectations.

We create memorable experiences for our guests. This role could be your next step into a Senior HOD position within Malmaison—we actively promote internal development and progression, Onwards and Upwards.

Interested? Click Apply Now

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans—dental, optical, medical, and more from £5 per month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks great.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• Partnership with Wagestream for instant access to earned wages and financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme—free, confidential support 24/7 for you and your family.

Plus, after probation, you will receive:

• Private Medical Healthcare
• Bonus Plan based on KPIs
• Critical Illness Cover
• Life Assurance

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK Wind Farms
• Recycling at least 70% of hotel waste
• Eco-friendly cleaning systems in use
• Volunteering for sustainable charities two days per year, paid

Interested? Click Apply Now

• We are an equal opportunities employer and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.