Front Office Manager

The Red Carnation Hotel Collection (Red Carnation Hotels); London; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Front Office Manager to lead their luxury hotel team in London. This full-time role offers the opportunity to manage a dedicated team while ensuring exceptional guest experiences. With a focus on developing team members and maintaining service excellence, this position is perfect for someone who thrives in a fast-paced environment. Enjoy incredible benefits, including generous holiday allowances, professional development opportunities, and discounts across all hotel services. Join a company recognized for its commitment to employee satisfaction and excellence in hospitality.

Benefits

20 days holiday allowance

Service charge added to salary

Professional development opportunities

Recommend a friend bonus scheme

Discounted accommodation rates

Paid volunteering days

Employee Assistance Programme

Free meals on duty

Complimentary uniform and dry-cleaning

Qualifications

• Extensive experience in a five-star hotel environment.
• Proven track record of developing team members.
• Flexible and innovative approach to problem-solving.

Responsibilities

• Manage front office employees to ensure smooth hotel services.
• Conduct briefings and maintain high-quality service.
• Maximize occupancy and revenue through effective reservations.

Skills

Leadership

Communication

Organizational Skills

Budget Management

Problem Solving

Education

Experience in Five-Star Hotel

Job description

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Incredible benefits

*** Luxury hotel in London***

Incredible benefits

We are seeking a dynamic Front Office Manager to join our luxury hotel team in London. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a five-star hotel environment with excellent communication and organisational skills; a proven track record of developing team members to perform at their best; previous experience managing budgets and a someone flexible, innovative and adaptable. In this role, you will be reporting directly to the Room Division Manager.

Location: The Rubens at the Palace Hotel, Victoria, London

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: up to £40,000 - base salary £35,000 per annum

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud of our commitment to developing our own and were honored to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent employee conditions.

The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge, and Champagne Bar, as well as 9 well-equipped function rooms.

Key Responsibilities Of a Front Office Manager

• Manage and coordinate all front office employees to ensure the smooth running of the hotel services.
• Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
• Welcome our guests to the hotel in a friendly and helpful manner, ensure that front office space and public areas are kept clean and tidy.
• Conduct briefings for all employees – evening and morning handover.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the shift and ensure the front office team is supported.
• To take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.
  
  

What are we looking for?

• Proven experience as a Front Office Manager in a five-star hotel or luxury hospitality setting.
• Exceptional leadership and team management abilities, with a focus on developing team members to reach their full potential.
• Strong communication and organizational skills.
• Experience managing budgets and ensuring cost efficiency while maintaining service excellence.
• Flexible, innovative, and adaptable approach to problem-solving.
  
  

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.
  
  

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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