Front Office Manager

Hyatt Place; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead their team at a premier hotel near Heathrow Airport. This role offers a unique opportunity to shape the guest experience by developing strategies and ensuring high service standards. With a focus on continuous learning and career advancement, you will enjoy numerous benefits including complimentary hotel stays and discounts for friends and family. Join a diverse team that values empathy, integrity, and respect, and take your career to new heights in a supportive environment that celebrates individuality.

Benefits

12 complimentary nights a year

Discounted hotel stays

Free meals on duty

50% discount on food and beverages

Complimentary business attire laundering

Headspace membership

Employee Assistance Programme

Continuous learning opportunities

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong leadership skills to develop and motivate a team.

Responsibilities

• Develop and communicate departmental strategies and goals.
• Ensure team provides memorable service in line with brand standards.
• Establish service recovery guidelines for guest satisfaction.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Education

Hospitality Management Degree

Relevant Certifications

Job description

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Organization- Hyatt Place London Heathrow Airport

Summary

Front Office Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

Organization- Hyatt Place London Heathrow Airport

Summary

Front Office Manager

Just some of the benefits you will enjoy as a Front Office Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

What You Will Do As a Front Office Manager

• Assisting in the development and communication of departmental strategies and goals
• Ensuring that the team are developed to provide a memorable service in line with the operating standards and procedures and Hyatt brand standards
• Establishing and implementing appropriate service recovery guidelines to ensure complete guest satisfaction
• Actively developing positive and effective communication between the reception, and other Operational Departments
• Developing interactive customer relations and being aware of any possible future requirements. To relay such information and ideas for the enhancement of customer expectation
  
  

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Managerrole and start your journey with Hyatt Hotels!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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