Front Office Manager

The Hoxton Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Assistant Front Office Manager. This role offers the opportunity to create memorable guest experiences while leading and developing a passionate team. With a focus on collaboration and individuality, you will play a crucial role in maximizing occupancy and ensuring guest satisfaction. Enjoy a supportive workplace that values diversity and offers ample opportunities for career progression. Join a vibrant team that celebrates authenticity and fosters a fun, inclusive environment, making every day rewarding.

Benefits

28 days holiday

Health cash plan

Free shift meals

Discounts across Ennismore family

Annual free night at The Hoxton

Training programs for skill development

Regular team events

Enhanced family leave options

Inclusive events promoting diversity

Qualifications

• Passion for providing memorable guest experiences.
• Proven coaching and mentoring skills.

Responsibilities

• Create memorable guest experiences to encourage return visits.
• Lead and develop the Front Office team.

Skills

Guest Experience

Coaching and Mentoring

Team Development

Property Management Systems

Education

Experience in Hospitality

Tools

Micros Fidelio Opera

Job description

Job Description

The Hoxton Shepherds Bush is our fourth London Hoxton and located in the heart of Shepherds Bush, in the beating heart of an eclectic and diverse neighbourhood. It features 237 playfully designed bedrooms and an all-day restaurant - Chets serving Thai American comfort food. The hotel boasts a large open lobby with vintage seating and cosy corners, a central wraparound bar and terrace, making it a perfect base for exploring West London.

What you'll do

• Create a memorable guest experience that encourages guests to return.
• Lead by example, coaching and developing the Front Office team to feel empowered and supported, ensuring they provide excellent guest experiences and feel comfortable seeking guidance.
• Support Duty Managers and collaborate with the team to set sales strategies and maximize occupancy.
• Handle responsibilities from compliance and departmental budgeting to building relationships with other department heads and the wider team.

What we're looking for

• A passion for providing great and memorable guest experiences, whether for overnight guests or those just visiting for drinks or a meal.
• Previous experience as an Assistant Front Office Manager is advantageous but not essential.
• Enthusiasm for team development with proven coaching and mentoring skills.
• Experience handling various requests successfully.
• Familiarity with property management systems such as Micros Fidelio Opera or similar.
• An individual who values authenticity and diversity, seeking a workplace that embraces individuality.
• A genuine passion for hospitality in all its forms.
• A desire to make a positive impact and create memorable experiences for guests and colleagues.
• Ability to work collaboratively, leave egos at the door, and adapt to new challenges.
• A fun, approachable personality that enjoys working as part of a team and sharing laughs.

What's in it for you

• Competitive salary
• 28 days holiday (including bank holidays), pension, and life insurance
• A health cash plan supporting physical and mental wellbeing
• Confidential support services for mental health
• Retail and hospitality perks through our partners
• Free night at The Hoxton and a meal for two upon joining
• Free shift meals
• Discounts across the Ennismore family for staff and family
• Annual free night at The Hoxton and milestone bonuses
• Opportunities for career progression within a global family of brands
• Training programs and learning academies for skill development
• Additional leave for volunteering
• Regular team events, including drinks and bi-annual parties
• Enhanced family leave options
• Inclusive events promoting diversity and inclusion