Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values individuality and authenticity in hospitality. As part of a dynamic team, you will create memorable guest experiences and lead a supportive Front Office team. This role offers a competitive salary, extensive benefits, and opportunities for career progression within a global family of brands. Enjoy perks like free stays, discounts, and a focus on wellbeing, making each day rewarding and fulfilling. If you have a passion for hospitality and a desire to make a difference, this is the perfect opportunity for you.

Benefits

28 days of holiday

Pension and life insurance

Health cash plan

Confidential support hotline

Free night stay at The Hoxton

Discounts across Ennismore family

Annual free night

Training programs

Extra time off for volunteering

Team events and social gatherings

Qualifications

• Proven ability to deliver exceptional guest experiences.
• Experience as Assistant Front Office Manager is a plus.
• Passionate about team development and coaching.

Responsibilities

• Create memorable guest experiences to encourage return visits.
• Lead and develop the Front Office team for top service.
• Collaborate with teams on strategies to maximize occupancy.

Skills

Guest Experience Delivery

Team Development

Coaching Skills

Property Management Systems

Customer Relationship Management

Tools

Micros Fidelio Opera

Job description

Company Description

The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms, an all-day restaurant - Chet’s serving Thai American comfort food, a large open lobby with vintage seating and cozy corners, a central wraparound bar, and terrace. It’s perfectly situated for exploring West London.

Job Description

What you’ll do…

1. Create a memorable guest experience that encourages return visits.
2. Lead by example, coaching and developing the Front Office team to feel empowered and supported, ensuring they provide top experiences and feel comfortable seeking guidance.
3. Support Duty Managers and collaborate with the Hoxton teams on selling strategies to maximize occupancy.
4. Handle responsibilities from compliance and departmental budgeting to building relationships with other department heads and the broader team.

Qualifications

What we’re looking for…

1. Proven ability to deliver exceptional and memorable guest experiences.
2. Experience as an Assistant Front Office Manager is advantageous but not essential.
3. Passionate about team development, with demonstrated coaching skills.
4. Successful experience handling various guest requests.
5. Familiarity with property management systems like Micros Fidelio Opera.
6. An individual who values authenticity and individuality over conformity.
7. A genuine passion for hospitality, whether for drinks, meals, events, or accommodations.
8. Focus on creating positive, memorable interactions.
9. Comfortable with a humble, ego-free attitude and a willingness to try new things.
10. A team player who values support, fun, and shared success.

Additional Information

What’s in it for you…

1. Competitive salary.
2. 28 days of holiday (including bank holidays), pension, and life insurance.
3. A health cash plan supporting physical and mental wellbeing.
4. Confidential support hotline and mental health first aiders.
5. Retail and hospitality perks through our partners.
6. Free night stay at The Hoxton and a meal for two upon joining.
7. Free shift meals.
8. Discounts across the Ennismore family for employees and their loved ones.
9. Annual free night at The Hoxton and milestone bonuses.
10. Opportunities for career progression within a global family of brands.
11. Training programs and learning academies to develop your skills.
12. Extra time off for volunteering.
13. Team events, parties, and social gatherings.
14. Enhanced family leave policies.
15. Diversity and inclusion events to learn, celebrate, and contribute positively.