Assistant Front Office Manager (Maternity Cover)

Clermont Hotel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a classic Edwardian hotel in the heart of London as an Assistant Front Office Manager. This role offers the chance to lead a dedicated team, ensuring every guest enjoys a world-class experience. You will be instrumental in training staff, managing daily operations, and addressing guest needs while maintaining high standards. With great development opportunities and a supportive work environment, this position is perfect for those passionate about hospitality and guest satisfaction. If you thrive in a fast-paced setting and are eager to make a difference, this is the role for you.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Paid volunteering days

Generous recommend a friend scheme

Access to discounts and cashback

Great Recognition program

Qualifications

• Previous experience in a similar hospitality environment.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Support the Front Office Manager and manage Reception and Guest Relations.
• Ensure exceptional guest experiences and train the team.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Leadership Skills

Customer Service

Education

Hospitality Management Degree

Relevant Certifications

Job description

Assistant Front Office Manager (Maternity Cover)

Join to apply for the Assistant Front Office Manager (Maternity Cover) role at Clermont Hotel Group

Assistant Front Office Manager (Maternity Cover)

2 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Front Office Manager (Maternity Cover) role at Clermont Hotel Group

Assistant Front Office Manager (Maternity Cover), Full Time

Contract Type - Temporary (Fixed Term Contract)

39 hours per week

Employment Type - Full Time

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

The Role

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take support the Front Office team and to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.

What we look for

• Previous experience in similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team
  
  

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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