Front Office Manager – Lead Guest Experience & Team Growth

Valor Hospitality; Eastleigh; Vor Ort; GBP 33.000 - 40.000; Vollzeit

Zusammenfassung

Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role offers £36,500 per annum for a 40-hour week across 5 days, with flexibility to cover shifts across 7 days a year-round operation.

You will lead the front office team, drive standards, monitor guest satisfaction and set targets. Training opportunities through apprenticeships are available as part of Valor Hospitality's

Qualifikationen

• Proven track record in front office management
• Strong guest service focus

Aufgaben

• Lead the front office team to deliver exceptional guest experiences
• Drive standards and operational efficiency across reception, concierge and reservations
• Monitor guest satisfaction, set departmental targets and track performance
• Maintain flexible shift patterns, including evenings and weekends, to support business needs

Jobbeschreibung

Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role offers £36,500 per annum for a 40-hour week across 5 days, with flexibility to cover shifts across 7 days a year-round operation.

You will lead the front office team, drive standards, monitor guest satisfaction and set targets. Training opportunities through apprenticeships are available as part of Valor Hospitality's