Front Office Manager

Valor Hospitality; Eastleigh; On-site; GBP 33,000 - 40,000; Full time

Job summary

Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role offers £36,500 per annum for a 40-hour week across 5 days, with flexibility to cover shifts across 7 days a year-round operation.

You will lead the front office team, drive standards, monitor guest satisfaction and set targets. Training opportunities through apprenticeships are available as part of Valor Hospitality's

Qualifications

• Proven track record in front office management
• Strong guest service focus

Responsibilities

• Lead the front office team to deliver exceptional guest experiences
• Drive standards and operational efficiency across reception, concierge and reservations
• Monitor guest satisfaction, set departmental targets and track performance
• Maintain flexible shift patterns, including evenings and weekends, to support business needs

Job description

Holiday Inn Southampton - Eastleigh
£36,500 per annum, 40 hours per week over 5 days

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front OfficeManager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.