Front Office Supervisor: Guest Experience Leader (Flexible Shifts)

Valor Hospitality; Bradley Stoke; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Apprenticeships

Rewards program

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Supervisor to drive standards and deliver an exceptional guest experience. You will lead the front office team, set targets, and ensure high guest satisfaction across a busy hotel operation.

The role requires flexibility to work evenings and weekends, with contracted hours discussed at interview. Apprenticeships and brand training are available as part of our career development plan.

Qualifications

• Front Office Supervisor with a proven track record of driving standards and delivering an exceptional guest experience.
• Ability to lead with purpose and vision, using commercial insight to raise hotel standards.
• Willingness to work across 7 days a week (flexible shifts) and discuss contracted hours at interview.

Responsibilities

• Lead the front office team to deliver high standards of guest service.
• Set departmental targets and monitor guest satisfaction to drive improvements.

Job description

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Supervisor to drive standards and deliver an exceptional guest experience. You will lead the front office team, set targets, and ensure high guest satisfaction across a busy hotel operation.

The role requires flexibility to work evenings and weekends, with contracted hours discussed at interview. Apprenticeships and brand training are available as part of our career development plan.