Front Office Manager

Valor Hospitality Careers - UK; Eastleigh; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Apprenticeships

Brand training

Job summary

Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record in driving standards and delivering exceptional guest experiences. The role focuses on leading the front office team, setting and achieving departmental targets, and applying commercial expertise to elevate guest service.

Flexibility to cover shifts across 7 days is required. We offer career training through nationally recognized apprenticeships alongside our brand training.

Responsibilities

• Oversee front office operations and lead the front desk team.
• Drive service standards and guest satisfaction through proactive management.
• Set departmental targets and monitor performance against them.
• Collaborate with hotel leadership to ensure smooth daily operations.

Job description

Holiday Inn Southampton - Eastleigh

£36,500 per annum, 40 hours per week over 5 days

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

We’re an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.