Campus Front Desk Manager – Hospitality & Residential Ops

Platinum Recruitment Consultancy Ltd; Chichester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Generous pension contributions

Employee Assistance Programme

Cycle to Work scheme

Free entry to site gardens

Free pool, library and tennis access

Discounts in on-site shops

Subsidised bed and breakfast rates

Job summary

Platinum Recruitment Consultancy Ltd in Chichester, West Sussex, seeks a Front Desk Manager – College to lead front desk and residential services across day and night shifts, ensuring a welcoming, professional campus experience for students, guests and visitors.

This maternity-cover fixed-term role oversees front desk and residential teams, with opportunities to develop staff, coordinate accommodation and drive service improvements within a distinctive campus environment.

Qualifications

• Significant experience in front-of-house, hospitality or similar operational setting.
• Strong leadership and people-management abilities.
• Excellent communication and organisational skills.

Responsibilities

• Lead front desk services across daytime, evening and overnight teams (night shifts included).
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.
• Handle complaints, operational issues and incident escalation.
• Coordinate with other departments to deliver campus services.
• Maintain accurate records, reports and financial information.

Skills

Front of house experience

Hospitality management

Staff leadership

Customer service

Communication skills

IT skills

Job description

Platinum Recruitment Consultancy Ltd in Chichester, West Sussex, seeks a Front Desk Manager – College to lead front desk and residential services across day and night shifts, ensuring a welcoming, professional campus experience for students, guests and visitors.

This maternity-cover fixed-term role oversees front desk and residential teams, with opportunities to develop staff, coordinate accommodation and drive service improvements within a distinctive campus environment.