Campus Front Office Leader | Residential Services (12-month FTC)

Platinum Recruitment Consultancy; West Dean; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme with employer matching

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Retail discounts

Free/discounted training courses

Campus facilities access

Subsidised on-campus bed & breakfast

Descripción de la vacante

Platinum Recruitment Consultancy is seeking a Front Office Manager in Chichester on a 12-month Fixed Term Contract. You will oversee student welcome and residential services, leading a team to deliver high standards across day and night operations within a campus setting.

Salary is £35,000 per annum with a contributory pension, Employee Assistance Programme, Mental Health First Aiders, cycle to work, training opportunities, and campus facility access including pool, library and courts.

Formación

• Experience in front-of-house, reception or residential operations.
• Strong leadership skills with ability to motivate a team.
• Excellent communication and organisational skills.
• Professional, welcoming customer service approach.
• Ability to coordinate multiple departments and maintain relationships.
• Proactive in resolving operational issues and escalating concerns.

Responsabilidades

• Oversee daily operations across student welcome and residential services, including daytime and overnight activity.
• Lead and support the Senior Student Welcome Officers and Residential Services Coordinator.
• Ensure students, visitors, guests and colleagues receive a professional, welcoming and responsive service.
• Work closely with Housekeeping, Bookings, Conference & Events, Finance and student-facing teams to coordinate operations effectively.
• Support Events and Conferencing administration, including contract management and invoicing.
• Maintain effective communication, staffing arrangements and operational procedures.
• Recognise and appropriately escalated welfare, safeguarding and other concerns.

Conocimientos

Front Office Management

Team Leadership

Communication

Organisation

Customer Service

Cross-Department Coordination

Problem Solving

Attention to Detail

Descripción del empleo

Platinum Recruitment Consultancy is seeking a Front Office Manager in Chichester on a 12-month Fixed Term Contract. You will oversee student welcome and residential services, leading a team to deliver high standards across day and night operations within a campus setting.

Salary is £35,000 per annum with a contributory pension, Employee Assistance Programme, Mental Health First Aiders, cycle to work, training opportunities, and campus facility access including pool, library and courts.