Campus Hotel Operations Manager – Front Desk & Residential

Platinum Recruitment Consultancy; Chichester; On-site; GBP 32,000 - 39,000; Full time

Job summary

Platinum Recruitment Consultancy in Chichester, West Sussex is seeking a Hotel Operations Manager for a College to lead front desk and residential services across day and night shifts. You’ll oversee staffing, bookings, and service standards, coordinating accommodation and campus services with a focus on guest experience.

You’ll manage teams, handle complaints and escalation, and work with other departments to maintain records and financial information.

Qualifications

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting.
• Strong management experience.
• Experience managing customer-facing teams across different shifts.
• Strong leadership, organisation and decision-making skills.
• Confidence handling complaints and unexpected situations.
• Excellent communication, IT and administrative skills.
• Good numerical skills and attention to detail.
• An understanding of confidentiality, health and safety, safeguarding and security.
• A relevant qualification or equivalent experience.
• Experience in higher education, residential services or a 24-hour operation would be advantageous.

Responsibilities

• You’ll oversee front desk and residential operations, ensuring services run smoothly across different shifts.
• Lead front desk services across daytime, evening and overnight teams.
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.
• Handle complaints, operational issues and incident escalation.
• Work with other departments to coordinate accommodation and campus services.
• Maintain accurate records, reports and financial information.
• Identify opportunities to improve services and customer experiences.

Skills

Front-of-house

Hospitality

Leadership

Team management

Customer service

IT skills

Administrative skills

Confidentiality

Health & Safety

24-hour operation

Education

Relevant qualification or equivalent experience

Tools

IT systems

Record keeping

Job description

Platinum Recruitment Consultancy in Chichester, West Sussex is seeking a Hotel Operations Manager for a College to lead front desk and residential services across day and night shifts. You’ll oversee staffing, bookings, and service standards, coordinating accommodation and campus services with a focus on guest experience.

You’ll manage teams, handle complaints and escalation, and work with other departments to maintain records and financial information.