Front Office Manager

Malmaison Belfast; Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Perks and benefits

Job summary

Malmaison Reading is seeking a Front Office Manager to lead the front desk and night teams, delivering outstanding guest experiences and maintaining brand standards. This role offers a permanent contract with a 35,000 GBP annual salary for a 45‑hour week.

You will drive guest satisfaction from pre check-in through to departure, with opportunities for internal development within Malmaison.

Qualifications

• High standards and exceptional guest service.
• Ability to lead Reception and Nights teams.

Responsibilities

• Manage the Reception and Nights teams ensuring audits and checks are completed while exceeding guests' expectations from pre check-in to departure.

Skills

Guest service

Team leadership

Job description

Front Office Manager, Malmaison,

Rate of Pay / Hours: £35,000 / 45 hours

Type of Contract: Pemanent position

Location: Malmaison Reading

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

As Front Office Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams ensuring that all internal audits and checks are completed whilst exceeding the guests expectations pre check in through to departure.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.