Hands-On Duty Manager - Guest Experience & Front Office

Malmaison & Hotel du Vin; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Set Shifts

Competitive Salary

Career Development

Training Courses

Job summary

Malmaison is seeking a Duty Manager in Manchester to lead guest experience across Front Office and F&B teams. You will be a hands-on manager with guest relations experience and knowledge of the local area advantageous, focusing on delivering exceptional service.

The role involves working across departments, supporting breakfast service, checkout, and housekeeping checks, with opportunities to progress to senior leadership and participate in development programs.

Qualifications

• Guest relations experience beneficial.
• Knowledge of the local area advantageous.

Responsibilities

• Assist in the smooth running of Customer facing departments across F&B and Front Office.
• Oversee breakfast service, busy checkout periods and Housekeeping checks while developing the Guest Experience journey.

Job description

Malmaison is seeking a Duty Manager in Manchester to lead guest experience across Front Office and F&B teams. You will be a hands-on manager with guest relations experience and knowledge of the local area advantageous, focusing on delivering exceptional service.

The role involves working across departments, supporting breakfast service, checkout, and housekeeping checks, with opportunities to progress to senior leadership and participate in development programs.