Guest Experience Leader: Front Desk + Nights Manager

Malmaison Belfast; Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Perks and benefits

Job summary

Malmaison Reading is seeking a Front Office Manager to lead the front desk and night teams, delivering outstanding guest experiences and maintaining brand standards. This role offers a permanent contract with a 35,000 GBP annual salary for a 45‑hour week.

You will drive guest satisfaction from pre check-in through to departure, with opportunities for internal development within Malmaison.

Qualifications

• High standards and exceptional guest service.
• Ability to lead Reception and Nights teams.

Responsibilities

• Manage the Reception and Nights teams ensuring audits and checks are completed while exceeding guests' expectations from pre check-in to departure.

Skills

Guest service

Team leadership

Job description

Malmaison Reading is seeking a Front Office Manager to lead the front desk and night teams, delivering outstanding guest experiences and maintaining brand standards. This role offers a permanent contract with a 35,000 GBP annual salary for a 45‑hour week.

You will drive guest satisfaction from pre check-in through to departure, with opportunities for internal development within Malmaison.