Front Office & Guest Experience Associate

Warner Hotels; Borough of Runnymede; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free use of gym and leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Descripción de la vacante

The Runnymede on Thames, part of Warner Hotels Group, invites you to join as a Front Office Team Member. You will greet guests, provide information, and maximise sales opportunities while ensuring a smooth stay from arrival to departure.

A warm, proactive attitude helps you thrive in our supportive team and develop your hospitality career. As part of Warner Hotels, you’ll work in a team that values exceptional service and guest satisfaction, with opportunities for growth and training in front

Formación

• Experience in a guest facing role within hospitality, retail, leisure or similar customer-focused environment.
• Ability to engage with guests and upsell hotel experiences confidently.

Responsabilidades

• Prepare all necessary guest information ahead of check-in and departure.
• Maximise sales opportunities throughout the guest stay.
• Provide knowledgeable advice on hotel experiences and local offerings.
• Maintain high operational standards in the Front Office and resolve day-to-day issues.
• Support smooth check-in/check-out and guest journey.

Conocimientos

Guest facing role

Customer service

Hospitality

Herramientas

Reservation systems

CRM platforms

Hotel management software

Descripción del empleo

The Runnymede on Thames, part of Warner Hotels Group, invites you to join as a Front Office Team Member. You will greet guests, provide information, and maximise sales opportunities while ensuring a smooth stay from arrival to departure.

A warm, proactive attitude helps you thrive in our supportive team and develop your hospitality career. As part of Warner Hotels, you’ll work in a team that values exceptional service and guest satisfaction, with opportunities for growth and training in front