Front Office Leader: Guest-Centric Service & Team Growth

Richmond Hill Hotel; Greater London; Remote; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Monthly service charge

Annual bonus 15%

Access to online perks & discounts

Health cashback plan

BUPA health care

33 holiday allowance

Salary sacrifice schemes

Onsite gym access

Meals on duty

Parking on site

Career development through training

Refer a friend scheme £500

Employee recognition programme

Flexible working patterns

Job summary

Richmond Hill Hotel in London is seeking an exceptional Front Office Manager to lead the front desk team and drive warm, personal service for every guest. You will oversee Reception, Night and Guest Services, coaching staff to deliver memorable stays while maintaining high standards of safety and efficiency.

The role offers a competitive salary (£39,140) plus a monthly service charge (~£400) and a 15% annual bonus, with access to perks, health cover, holidays and ongoing development

Qualifications

• Natural people person with a genuine love for hospitality.
• Brings their best, most authentic self to work.
• Creative problem solver with customer‑focused mindset.
• Dynamic, positive energy that lifts the room and inspires the team.

Responsibilities

• Lead, motivate and inspire your Front Office team to deliver standout service.
• Oversee Reception, Night and Guest Services operations – smooth, seamless and always guest-focused.
• Handle enquiries and feedback with warmth and professionalism.
• Track guest satisfaction, occupancy and revenue, always seeking ways to grow and improve.
• Partner with other departments to make the guest journey effortless.
• Manage rotas, payroll, training and development for your team.
• Uphold the highest standards in service, compliance and safety.

Skills

People skills

Authenticity

Creative problem solving

Positive energy

Job description

Richmond Hill Hotel in London is seeking an exceptional Front Office Manager to lead the front desk team and drive warm, personal service for every guest. You will oversee Reception, Night and Guest Services, coaching staff to deliver memorable stays while maintaining high standards of safety and efficiency.

The role offers a competitive salary (£39,140) plus a monthly service charge (~£400) and a 15% annual bonus, with access to perks, health cover, holidays and ongoing development