Guest Services Manager – Elevate Every Stay

Aimbridge; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals

Paid breaks

Wellbeing allowance

30 days holiday

Salary sacrifice schemes

Wagestream

Employee assistance programme

Sick pay

Annual salary reviews

Learning & Development

Awards & recognition

Job summary

Aimbridge Hospitality, Birmingham Eastside location, is seeking a Guest Services Manager to lead our front of house team and ensure outstanding service during every guest stay. You will supervise the front desk, handle guest concerns, manage reservations, and coordinate with the restaurant and bar to maintain brand standards.

The role also involves training staff, enforcing policies, and building strong guest relationships.

Qualifications

• Leadership skills to guide the guest services team.
• Excellent customer service and guest satisfaction focus.
• Strong organisational skills for reservations and front desk operations.
• Good understanding of hotel policies, rates, check-in/out, and services.
• Familiarity with common hotel computer systems and software.

Responsibilities

• Supervise the front desk and guest services team.
• Handle guest complaints and ensure timely resolutions.
• Manage reservations and ensure room readiness and cleanliness.
• Train staff and enforce guest service policies.
• Maintain positive relationships with guests and uphold brand standards.

Skills

Leadership

Customer service

Organisational skills

Policies & procedures knowledge

Hotel systems knowledge

Job description

Aimbridge Hospitality, Birmingham Eastside location, is seeking a Guest Services Manager to lead our front of house team and ensure outstanding service during every guest stay. You will supervise the front desk, handle guest concerns, manage reservations, and coordinate with the restaurant and bar to maintain brand standards.

The role also involves training staff, enforcing policies, and building strong guest relationships.