Front Office Leader — Guest Experience & Revenue

Aimbridge; Bournemouth; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Training & leadership

Staff discounts

Stream pay advances

Employee assistance programme

Uncapped incentives

Flexible working

Staff meals on duty

Gym access

Career breaks

Free parking

Job summary

Aimbridge Hospitality is seeking a Guest Service Manager for our Bournemouth-area front office. You will lead the Front Office operation, ensuring exceptional guest experiences and prompt handling of bookings and inquiries.

You will recruit, develop and manage front office staff, set objectives, and provide regular feedback to maintain smooth, revenue-focused operations in a busy hotel environment.

Qualifications

• Experience in managing a hotel front office or similar, with understanding of reservations, check-in/check-out, and guest service.
• Excellent communication and interpersonal skills to manage staff and guest interactions.
• Strong leadership and organisational abilities to recruit, motivate and evaluate staff.
• Good knowledge of hotel software and systems, including PMS, booking engines and CRM tools.

Responsibilities

• Lead the Front Office operation to deliver exceptional guest experiences and maximise revenue streams.
• Oversee recruitment and ongoing development of the front office team with regular feedback.

Skills

Front office management

Customer service

Staff leadership

PMS/CRM software

Communication

Problem solving

Tools

PMS

Booking engines

CRM systems

Job description

Aimbridge Hospitality is seeking a Guest Service Manager for our Bournemouth-area front office. You will lead the Front Office operation, ensuring exceptional guest experiences and prompt handling of bookings and inquiries.

You will recruit, develop and manage front office staff, set objectives, and provide regular feedback to maintain smooth, revenue-focused operations in a busy hotel environment.