FRONT OFFICE MANAGER

Leonardo Hotels UK & Ireland; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Swindon is seeking a Front Office Manager to lead their team and ensure an incredible guest experience. Responsibilities include managing duty shifts, supporting the team to meet KPIs, and cultivating a fun department culture. The ideal candidate will have a passion for hospitality and excellent leadership skills. This role offers a structured development program and various employee benefits.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Meals on duty

Talent referral scheme

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong interpersonal skills to inspire and lead a team.
• Positive attitude and willingness to engage with guests.

Responsibilities

• Complete Duty Manager shifts as required.
• Create an engaged department to achieve KPIs.
• Inspire a vibrant team focused on exceptional guest service.

Skills

Leadership

Customer service

Passion for hospitality

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.

Responsibilities

• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel.
• Create a fun and engaged department to deliver on KPIs and support your team to achieve these.
• Have a passion for hospitality and be a role model for your hotel.
• Bring your positive energy to work with you every day.
• Be yourself.

Benefits

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• Regular celebrations and recognition events
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Development

We offer an 8-month “Fast Forward Programme”, or the longer-term “Accelerate Programme” to prepare you for your first DGM or Operations Manager role, with ILM certificate and IoH membership.

About Leonardo Hotels

Built on decades of hotelier know-how, we operate over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland. We are a dynamic, innovative and fast-growing company with about 4,000 employees. We recruit for personality and values: Consistent, Friendly, Genuine, Positive and Willing.

All careers offer customer interaction, variety, and a fun working environment. We celebrate with summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We offer employee benefits, including discounts on overnight stays and the Leo Points rewards program.