Head Receptionist

Richmond Harbour Hotel; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career progression

Discounts on stays & F&B

Employee Assistance Program

Uniform provided

Meals on duty

Job summary

Harbour Hotels in London seeks a Head Receptionist to ensure guests receive exemplary service across the Front Office. You will communicate effectively, manage complaints, and mentor the team while overseeing guest feedback, billing and revenue posting.

A minimum of 2 years’ Front Office experience at supervisory level or higher and full knowledge of OPERA are essential. The role offers progression opportunities and a vibrant working environment across Harbour Hotels properties.

Qualifications

• Minimum 2 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA.
• Excellent communication and guest service focus.
• Ability to motivate and lead a hospitality team.

Responsibilities

• Ensure every guest receives exemplary service at the Front Office.
• Effectively handle guest complaints and feedback.
• Lead and motivate the Front Office team.
• Oversee billing and revenue posting.

Skills

OPERA knowledge

Front Office experience

Complaint handling

Team leadership

Communication

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Head Receptionist to join the team. As Head Receptionist, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Compensation: Competitive salary