Head Receptionist

Harri; Guildford; Presencial; GBP 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

progression opportunities

bespoke career pathways

competitive salary across roles

internal promotions within properties

hotel stay and F&B discounts

Access to benefits platform

Employee Assistance Program

Stylish boutique uniform

Meals included while on duty

Resumo da oferta

Harbour Hotels is seeking a Head Receptionist to lead the Front Office team and ensure outstanding guest service across our properties. You will be responsible for supervision, guest feedback management, and revenue posting using OPERA. A minimum of two years in a supervisory Front Office role is required.

The position offers progression opportunities, internal promotions, hotel stay and F&B discounts, plus a benefits platform and employee support programs.

Qualificações

• Minimum 2 years Front Office experience at Supervisory level or higher.
• Experience with OPERA hotel management system.
• Strong customer service and leadership skills.

Responsabilidades

• Oversee day-to-day Front Office operations at an upscale hotel.
• Handle guest feedback, complaints and billing/revenue posting.
• Lead, develop and motivate reception team to deliver exceptional service.

Conhecimentos

Complaint handling

Communication

Team motivation

Ferramentas

OPERA

Descrição da oferta de emprego

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Head Receptionist to join the team. As Assistant Front of House Receptionist, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!