Front Desk Manager - Guest Experience Leader (Chelsea)

Sloane Square Hotel; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Loyalty bonus

Subsidised health plan for you and the

Enhanced employer pension contribution

Employee Assistance Programme

28 days’ holiday

Job summary

Sloane Square Hotel, an independent hotel in Chelsea, seeks a Reception Manager to lead the front desk team and deliver outstanding guest service. You will oversee daily operations, train staff, and resolve guest issues with a guest-first approach.

The role emphasizes engaging with guests, leading from the front, and maintaining high standards of hospitality. Weekend and bank holiday shifts are required, with a competitive package including a service charge and benefits.

Qualifications

• Reception experience at Duty Manager level or above.
• Excellent communication and organisational skills.
• Ability to handle and resolve guest complaints effectively.
• Strong leadership, delegation and supervisory abilities.
• Proficiency in Microsoft Office and hotel systems.
• Flexibility to work weekends and bank holidays.
• A degree or diploma in hotel management is preferred but not essential.
• The right to work in the UK; sponsorship is not available.

Responsibilities

• Oversee daily reception operations and guest flow.
• Train and supervise the front desk team.
• Resolve guest complaints and deliver an outstanding guest experience.
• Lead from the front and engage with guests.

Skills

Reception management

Communication

Organisation

Guest relations

Leadership

Microsoft Office

Hotel systems

Shift flexibility

Education

Hotel management degree

Tools

MS Office

Job description

Sloane Square Hotel, an independent hotel in Chelsea, seeks a Reception Manager to lead the front desk team and deliver outstanding guest service. You will oversee daily operations, train staff, and resolve guest issues with a guest-first approach.

The role emphasizes engaging with guests, leading from the front, and maintaining high standards of hospitality. Weekend and bank holiday shifts are required, with a competitive package including a service charge and benefits.