Front Desk Specialist: Elevate Guest Experience

Customer Service; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Customer Service in Greater London is seeking a Hotel Receptionist to deliver a welcoming, professional first impression at the front desk and ensure smooth operations. You will greet guests, manage check-ins and check-outs, and coordinate with other departments to guarantee a seamless stay.

The role requires strong communication and guest-service skills, a solid background in hotel reception, and familiarity with Opera; training for other PMS like Mews may be provided.

Qualifications

• Strong previous experience in a hotel reception role is essential.
• Excellent communication and customer service skills.

Responsibilities

• Welcoming guests and managing check-in and check-out procedures.
• Handling guest enquiries, requests and complaints professionally.
• Managing reservations and updating guest information.
• Answering telephone calls and responding to emails.
• Ensuring a high standard of customer service at all times.
• Working closely with other hotel departments to ensure guest satisfaction.
• Flexibility and the ability to work as part of a team.

Skills

Communication skills

Customer service

Tools

OPERA system

Mews

Job description

Customer Service in Greater London is seeking a Hotel Receptionist to deliver a welcoming, professional first impression at the front desk and ensure smooth operations. You will greet guests, manage check-ins and check-outs, and coordinate with other departments to guarantee a seamless stay.

The role requires strong communication and guest-service skills, a solid background in hotel reception, and familiarity with Opera; training for other PMS like Mews may be provided.