Night Front Desk Concierge — Elevate Guest Experience

Delta Hotels By Marriott Manchester Airport; Chester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels By Marriott Manchester Airport is seeking a customer-focused guest services professional to join our front desk team. You will welcome guests, assist with check-in/check-out, and address inquiries to ensure a seamless stay.

With a commitment to hospitality, the role offers opportunities for career development, comprehensive perks, and ongoing training within Marriott's global network. A positive, professional presence and strong communication are essential.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Hospitality

Job description

Delta Hotels By Marriott Manchester Airport is seeking a customer-focused guest services professional to join our front desk team. You will welcome guests, assist with check-in/check-out, and address inquiries to ensure a seamless stay.

With a commitment to hospitality, the role offers opportunities for career development, comprehensive perks, and ongoing training within Marriott's global network. A positive, professional presence and strong communication are essential.