Night Front Desk Ambassador: Guest Experience

Delta Hotels by Marriott Manchester Airport; Ashley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a dedicated guest services associate to welcome guests and assist with check-in and check-out, ensuring a smooth and memorable stay.

You will address inquiries, coordinate with departments, promote hotel services, and maintain a high level of service excellence. Prior customer service experience is preferred, with training provided to support growth.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures.

Skills

Customer service

Job description

Delta Hotels by Marriott Manchester Airport is seeking a dedicated guest services associate to welcome guests and assist with check-in and check-out, ensuring a smooth and memorable stay.

You will address inquiries, coordinate with departments, promote hotel services, and maintain a high level of service excellence. Prior customer service experience is preferred, with training provided to support growth.