Front Office Lead: Guest Experience & Night Services

Hotel du Vin; Reading; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates

50% off best available rate

35% off dining in Brasseries and Bists

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to 1500

Uniform provided

Wellness & National Campaign Days

Stream wage access

Complimentary stays on anniversaries

Job summary

Malmaison Reading is seeking a Front Office Manager to lead the Reception and Nights teams, delivering high standards of service and ensuring seamless guest experiences from pre check-in to departure.

You will be the face of the hotel, drive audits and checks, and have the opportunity to progress toward a Senior HOD position within Malmaison & Hotel Du Vin. Competitive pay and extensive perks accompany the role.

Responsibilities

• Managing the Reception and Nights teams, ensuring audits and checks are completed.
• Deliver celebrity service and exceed guests' expectations from pre check-in to departure.
• Be the face of the hotel and set the tone for the guest visit.
• Opportunity for progression towards a Senior HOD position within Malmaison & Hotel Du Vin.

Job description

Malmaison Reading is seeking a Front Office Manager to lead the Reception and Nights teams, delivering high standards of service and ensuring seamless guest experiences from pre check-in to departure.

You will be the face of the hotel, drive audits and checks, and have the opportunity to progress toward a Senior HOD position within Malmaison & Hotel Du Vin. Competitive pay and extensive perks accompany the role.