Assistant Front Office Manager - Reading

Hotel du Vin; Reading; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates

50% off best available rate

35% off dining in Brasseries and Bists

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to 1500

Uniform provided

Wellness & National Campaign Days

Stream wage access

Complimentary stays on anniversaries

Job summary

Malmaison Reading is seeking a Front Office Manager to lead the Reception and Nights teams, delivering high standards of service and ensuring seamless guest experiences from pre check-in to departure.

You will be the face of the hotel, drive audits and checks, and have the opportunity to progress toward a Senior HOD position within Malmaison & Hotel Du Vin. Competitive pay and extensive perks accompany the role.

Responsibilities

• Managing the Reception and Nights teams, ensuring audits and checks are completed.
• Deliver celebrity service and exceed guests' expectations from pre check-in to departure.
• Be the face of the hotel and set the tone for the guest visit.
• Opportunity for progression towards a Senior HOD position within Malmaison & Hotel Du Vin.

Job description

Rate of Pay / Hours: 13.60ph / 40 hours Type of Contract: Permanent position Location: Malmaison Reading Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison & Hotel Du Vin. Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do! As Front Office Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams ensuring that all internal audits and checks are completed whilst exceeding the guests expectations pre check in through to departure. We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison & Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards. ind1
In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from 5 per month
• Referral scheme that pay up to 1,500, just for getting your friends jobs! (
• Terms & Conditions apply) A quality uniform where required We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
• Our Sustainability Goals: 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.